Return Policy

Return and Exchange Policy

At 1Zero10, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a hassle-free return and exchange process.

Eligibility for Returns

  • Returns are accepted within 7days of receiving your order.

  • Products must be in their original condition (unopened, unused, and in original packaging).

  • Non-returnable items include personalized products, gift cards, and perishable goods.

How to Return

To initiate a return, please contact our customer service team at [1zero10.store@gmailcom] with your order details. We will provide you with the return instructions.

Refunds

Once we receive the returned product, we will process your refund to the original payment method. Please note that shipping costs are non-refundable.

Exchanges

If you wish to exchange an item, we will process the exchange once the original item is returned and inspected. If an exchange is not possible, a refund will be issued.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery. We will either send a replacement or issue a full refund.

Shipping Costs for Returns

The customer is responsible for the return shipping costs unless the product is defective or an error was made by us.